Our policy lasts 14 days calendar days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customized items can't be returned.
To complete your return, we require a receipt or proof of purchase.
To initiate your return, you must contact MELLOWAVES at firstname.lastname@example.org. Once this communication has been received, MELLOWAVES will indicate how to send the order to its warehouse
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Once this communication has been received, MELLOWAVES will indicate how to send the order to its warehouse
To return your product, you should first notify us by email at email@example.com. Once this communication has been received, MELLOWAVES will indicate how to send the order to its warehouse
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
MELLOWAVES is not responsible for the courier company that the costumer chooses to return the item. We recommend to use a trackable shipping service or purchasing shipping insurance. MELLOWAVES will not issue a refund for items not received or lost in transit.